![]() As servant leaders, SM/TCs focus on the needs of team members and those they serve, intending to achieve results aligned with the organization’s values, principles, and business objectives. Servant leader – Persuades rather than uses authority.Agile coach and author Lyssa Atkins opines, “Navigating conflict is our new mindset, in which we help teams move from conflict to constructive disagreement as a catapult to high performance.” Conflict navigator – Supports team members in resolving interpersonal conflicts, problem-solving, and decision-making.Empathy is a crucial ingredient of trust, which is essential for people to accept and welcome coaching. In turn, the team is more likely to build relationships with others, resulting in higher levels of collaboration and performance. Empathetic – Support the team by displaying an authentic understanding and concern for a team member’s beliefs or feelings.Although they are not typically people managers, SM/TCs are influential members of an Agile Team, and they should have the following attributes: SM/TCs come from various backgrounds and roles, and they are in high demand. They also help identify and eliminate bottlenecks to flow. They do this by teaching and coaching SAFe Scrum and SAFe Team Kanban, and by supporting SAFe principles and practices. The SM/TC role is a team member who has the responsibility to help the team achieve its goals. Characteristics of a SAFe Scrum Master/Team Coach In addition, SM/TCs can actively coach SAFe Team Kanban teams and help each Agile Team achieve Team Flow. The SM/TC has the specialty skills that support adopting SAFe Scrum practices, ensuring no substantial gaps, and the team knows how to plan, execute, review and retrospect. SAFe SM/TC are integral members of an Agile Team and share responsibilities with the team for their overall performance. They coach teams in self-organization and self-management and help them coordinate and participate in Agile Release Trains (ARTs) events, increasing the effectiveness of SAFe across the organization. ![]() In SAFe, the Scrum Master/Team Coach (SM/TC) assists the team in meeting their delivery goals. They also help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement. ![]() They help educate the team in Scrum, Built-in-Quality, Kanban, and SAFe and ensure that the agreed Agile processes are followed. The SAFe Scrum Master/Team Coach (SM/TC) is a servant leader and coach for an Agile team who facilitates team events and processes, and supports teams and ARTs in delivering value. ![]()
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